Support/Announcement
Official Statement

Information Regarding Cybernews Article

VTEX Information Security & Privacy|July 2025

Dear Customers, Partners, Shoppers, and VTEX Ecosystem,

We would like to address a recent article published by Cybernews alleging a data breach involving VTEX, which is inaccurate and factually incorrect.

Following an immediate internal investigation conducted by VTEX Information Security and Privacy teams, we confirm that no anomalies or evidence of data exposure have been identified within VTEX environments.

The analysis revealed that the data referenced in the article is not owned, operated, or managed by VTEX in any capacity.

VTEX's infrastructure remains intact and secure. For more information about VTEX's privacy and security commitments, please visit: https://compliance.vtex.com.

We remain fully dedicated to supporting our customers and their shoppers with transparency, reliability, and excellence.

Best regards,

VTEX Information Security & Privacy Team