Scaling Excellence: How Grupo Líder Reached 92% Automated Support and 16% Growth with the WhatsApp Conversational Tool on VTEX CX Platform
Discover how one of Northern Brazil's largest retail conglomerates unified sales, tracking, and support inside a single WhatsApp channel—handling 8,000+ AI-initiated interactions per month and 50,000 site visits without adding a single support agent, powered by VTEX CX Platform.
Industry
Retail — Multi-format Conglomerate
Country
Brazil
Products
Results
92%
Automated Resolution
16%
Revenue Growth
8,000+
AI-initiated interactions per month
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